Are you a determined individual who likes a challenge? Do you have the drive to meet your goals and those of the company? Are you and avid learner and are keen to learn new skills. Then we have the job for you. The Contraste Europe Group builds strong relations with its clients. It offers a range of IT services such as: Consulting, Application and Managed Services. The Group’s sector focus is with finance, utilities, public institutions and non-commercial organisations. It has three major offices located in Belgium, Luxemburg and France. For one of our major clients in the financial sector, we are looking for a Access Management Security Services: Certificates & Token Management.

Your role: 


·         Execute operational delivery of I&AM process solution implementation, maintenance, and improvement.

·         Assist team members with the execution of I&AM services in line with defined processes, policies and comply with applicable information security requirements.

·         Engage with HR, Finance and Procurement to ensure visibility of joiners/movers/leavers requirements and processes.

·         Drive continuous improvements across I&AM related services

o   Download of user/admin data on smart card or token based devices (requested via DSA tool)

o   Creation & renewal, update and deletion of users/admins accessing external applications (for internal as well as external clients)

o   Administration linked to the certificate/token management (create letters for clients/send via DHL/file data in our records)

o   Communication with Commercial teams on status of requests/data quality/issues (by mail and through Voice of the Customer Meetings)

o   Manage token and certificate stock + ordering of additional devices


·         Act as a Service Owner for Certificates and Token Management, this cover the below:

o   Service description : describe the service, its scope, roles and responsibilities, stakeholders, SLA, dependencies,...

o   Processes & tools : define and implement processes and tools to support the service, create SOP's and scripts to support an efficient service delivery, ...

o   Controls: Define and follow up on service controls, quality controls, consistency checks, ...

o   Knowledge management: Maintain a skill matrix for the service and push for knowledge sharing so other team members can execute the service as well

o   Reporting: Provide KPI reporting and ad hoc reporting for data related to the service

o   Continuous improvement : collect, maintain, deliver and follow up on a list of continuous improvement initiatives that keeps lifting the overall quality of the service to a higher level

Your profile: 

·         Can work in a team but also keeps a positive cooperation approach when working with other teams, groups or even divisions

·         Can work in an environment with continuous change on the related services; can adapt to ever changing service needs in a spirit of continuous improvements

·         Keeps at all times a customer focused approach throughout the delivery of the services. Maintains an assertive and challenging mindset while being customer focused.

·         Works in a structured and organised way to allow for fast progress / Solution driven

·         Can analyse complex problems and situations with the purpose of bringing improvements and efficiencies


Skills and experience : A combination of several of the below should be covered:


  • Experience of Certificates and Token management (such as RSA
  • Experience of I&AM activities within a large organisation context.
  • Experience of executing operational and administrative activities.
  • Knowledge of I&AM products (such as Sailpoint, CyberArk, Lieberman).
  • Understand basic access control good practice (such as role-based access control).
  • Knowledge of one or more of the platforms (and the platform relate security tools) for which our teams manage security information: Mainframe, Tandem, Windows, Unix, Network, ….


Interpersonal Skills:  

  • Good communication skills  
  • Client focus work approach
  • Team player but able to work independently  
  • Can stay calm in difficult situations when challenged by customers
  • Good influencing/persuasion skills


Languages: Mandatory : English excellent both speaking and writing

We offer: 

·         A challenging position in a fast growing company with an international presence.

·         A stimulating working environment with a really good team spirit maintained by lots of internal events (teambuilding, ...).

·         A dynamic culture focused on personal development.

·         A wide range of training and career development opportunities.


If you think you have what it takes, then send us your CV as soon as possible to join-us@contraste.com  Or search for us online at www.contraste.com to find out more information.

Interested ?

Please apply now !

Apply online

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