Are you a determined individual who likes a challenge? Do you have the drive to meet your goals and those of the company? Are you and avid learner and are keen to learn new skills. Then we have the job for you. The Contraste Europe Group builds strong relations with its clients. It offers a range of IT services such as: Consulting, Application and Managed Services. The Group’s sector focus is with finance, utilities, public institutions and non-commercial organisations. It has three major offices located in Belgium, Luxemburg and France. For one of our major clients in the financial sector, we are looking for an IT Helpdesk Agent.

Your role: 

·         Answering:

o   Client questions and giving information, advice or instructions to clients within time guidelines.

o   And registering client questions in the available system.

·         Cooperating internally to answer client questions and solve issues.

·         Analyzing and interpreting client questions to determine the incident and solve it.

·         Offering fitting and creative solutions for client issues which meet all previously fixed quality standards.

·         Escalating calls within the given time guidelines.

·         Handling many requests in a short amount of time and will be responsible for client satisfaction with regard to all performed activities.

·         Documenting precisely the incident context and maintaining a troubleshooting tracking log ensuring timely resolution of problems.

Your profile: 

·         Complexity & problem solving:

o   Handles standard situations by relying on existing procedures and methods.

·         Decision making:

o   Relies on existing processes and policies.

·         Strategic approach and impact:

o   Focuses on execution in his domain, according to defined processes and methods.

o   Runs and maintains the operational process.

·         Autonomy and leadership:

o   Within controlled circumstances independently organises and plans activities.

o   Sequence of activities is planned by the job and priorities for own work is set by the job.

o   Makes objective analysis of requests, identifies issues and validates requirements.


You Are:

·         A fully trained and autonomous Help Desker with at least 2-3 years’ experience, requiring minor supervision.

·         Fluent in English and speak the 2 national languages.

We offer: 

·         A challenging position in a fast-growing company with an international presence.

·         A stimulating working environment with a really good team spirit maintained by lots of internal events (teambuilding, ...).

·         A dynamic culture focused on personal development.

·         A wide range of training and career development opportunities.


If you think you have what it takes, then send us your CV as soon as possible to join-us@contraste.com  Or search for us online at www.contraste.com to find out more information.



Interested ?

Please apply now !

Apply online

Files must be less than 2 MB.
Allowed file types: txt rtf pdf doc docx.
Files must be less than 2 MB.
Allowed file types: txt rtf pdf doc docx.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.