· Phone and e-mail contact with end users
· Face-to-face assistance to users
· Following-up end-to-end progress of tickets/requests
· Guidance of users in end-to-end processes
· Escalating to 2nd and 3rd levels when required
· Maintenance of Logical Access Management services LAM related Insight page/Pulse community
· User access rights management on multiple platforms
· Quality checks
· Monitoring (uncorrelated accounts)
· Escalations and Problem Management (CANs and ESD tickets)
· External participant’s management
· Monitoring – early and late shifts
· A challenging position in a fast growing company with an international presence.
· A stimulating working environment with a really good team spirit maintained by lots of internal events (teambuilding, ...).
· A dynamic culture focused on personal development.
· A wide range of training and career development opportunities.
Please apply now !