It also manages the maintenance of the bank’s business critical legacy applications, taking care of evolutive and corrective maintenance, configuration management and system and capacity management. Some services for critical environments are provided on a 24 hour / day basis. The outsourcing contract is based on aggressive service levels.
Why Contraste ?
Contraste demonstrated a very successful approach to knowledge transfer, as well as a strong capability to manage an outsourcing contract with demanding service level commitments. Its capacity to maintain the right competence mix has been crucial to consistently meeting the contract’s performance targets.