The Contraste Europe Group builds strong relations with its clients. It offers a range of IT services: Consulting, Application Management and Managed Services. The Group’s companies act as competence centers in selected domains, building a solid expertise network. The Group’s sector focus is with finance, utilities, public institutions and non-commercial organisations. It operates in Luxemburg, Belgium and France. For one of our major clients, we are looking for a IT Service Manager First Line Dispatcher.

Your role: 

As First Line Dispatcher, you will be responsible to dispatch and/or process requests coming from our client end-users, apply relevant actions and escalate complex requests to second line.

You will perform the following tasks:

  • Monitor the queue of requests;
  • Answer requests within stated time guidelines;
  • Provide support remotely and escalate complex issues to second line;
  • Analyse and interpret our client end-users inquiries to ascertain and solve issues;
  • Give information, advice or instruction in response to our client end-users inquiries;
  • Provide a high degree of our client end-users satisfaction in all work undertaken;
  • Monitor progress of requests within agreed service levels and keep end-users informed.


Your profile: 

  • Bachelor degree or equivalent work experience;
  • Experience with ticketing systems;
  • Knowledge/experience of ITIL is a plus;
  • Ability to work in a team as well as independently and under pressure;
  • Flexibility is required;
  • Good communication, writing, interpersonal and organizational skills are required;
  • Motivated to learn;
  • Eager to help;
  • Follow procedures;
  • French / Dutch speaking
  • A working proficiency of English is required


We offer: 

  • A challenging position in a fast growing company with an international presence.
  • A stimulating working environment with a really good team spirit maintained by lots of internal events (teambuilding,...).
  • A dynamic culture focused on personal development.
  • A wide range of training and career development opportunities.


Interested? Please send us your CV at caroline.demeffe@contraste.com


Interested ?

Please apply now !

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