Contraste's Infrastructure Support covers all services linked to the management and support of IT infrastructure components, in other words hardware, software or networks.
It aims at organizing and structuring all items, their documentation, their interactions, and their changes. Typically, IT Infrastructure Management is delivered as a fixed-price, SLA-based service contract.
This service includes, as main components:
- Design and planning
Our End-User Support and Service Desk manages the dialogue between user and the IT organization. We provide a single point of contact where users find the right answers to their questions or problems.
Our approach is based on ITIL and the best practices built over the years and in many successful projects. This includes
- Incident and Problem Management
- Change Management and
- Release and Configuration Management
To ensure that the service consistently meets user expectations, these services are governed by Service Level Agreements (SLA), and measured against a set of predetermined Key Performance Indicators (KPI) and Key Goal Indicators (KGI).
By specially emphasizing knowledge transfer and business understanding, Contraste’s Service Desk also offers effective request management, as well as how-to-use assistance.
Availability and scalability are 2 key requirements for IT infrastructure. If those requirements are not properly managed, they can strongly impact an organization’s budget.
Virtualization, migration to the cloud and open source enterprise software are becoming the new market standards. These can pose technical problems for organizations whose IT infrastructure in their data centers has not been adapted yet to those requirements, and may impact the company’s results now and in the future.
Our consultants help you find a solution to these pressing problems. They advise and guide your organization on all levels, from high-level IT infrastructure architects to specialized technicians.
Our consultants will guide you from scratch through the complete process. They will help you translating your business needs and issues into technical requirements. On the basis of these requirements, they will design your IT infrastructure. Afterwards, they will guide you in making the right technical decisions. These are always based on a profound argumentation. Finally, they will assist you in the implementation of your IT infrastructure and its maintenance.
This service is designed to make sure that highly critical business data is duly available when needed, and that business applications can access and use it in line with the business requirements.
Typically, database management services are delivered on the basis of predefined service levels.
This service includes, as main components: Installation and configuration, Performance tuning and optimization, Monitoring, Troubleshooting, Backup, Software updates and Migrations.
You can rely on us not only for the development of your apps or websites, but also for their hosting in the most secure and professional way. Doing so, we can offer an end-to-end service, and take full responsibility for keeping your apps available to your users and clients.
Using state-of-the-art datacentre technologies, our hosting services guarantee secure, highly available, and well performing applications and websites. These services include domain name administration, certificate management, as well as the management of physical and virtual servers.
Combining this with our end-user support services, we take care of your complete operations needs.