Business process analyst

The Contraste Europe Group builds strong relations with its clients. It offers a range of IT services such as: Advisory, Solutions, Applications and Infrastructure. The Group’s sector focus is with finance, utilities, public institutions and non-commercial organisations. We are operating on three countries located in Belgium, Luxemburg and France.

For one of our major clients in the financial sector, we are looking for a Business Process Analyst.


Advisory Services


Business Analyst


French, Dutch, English





We offer

A challenging position in a fast growing company with an international presence.
A stimulating working environment with a really good team spirit maintained by lots of internal events (teambuilding, ...).
A dynamic culture focused on personal development.
A wide range of training and career development opportunities.

Your profile

Strong analytical thinking
Strong stakeholder management skills
Think critical and creative
Not afraid to display leadership
Personal Skills
Fluent in English + fluent in Dutch or French (and a practical knowledge of the other Belgian national language)
IT affinity and eager to learn
Results-oriented, entrepreneurial mindset & can-do mentality
Strong interpersonal skills, including verbal and written communication skills up to CxO level
Previous experience in banking end to end loan processes for professional and corporate loans (origination, life cycle management, troubled credit management) (preferred)
Previous experience working in a complex project-driven environment (preferred)
Previous experience working in an Business-IT-change environment (preferred)
Previous experience as a Business (Process) Analyst (preferred) or can demonstrate BPA knowledge.
Significant technical understanding of BPMN, Business Analysis frameworks, business processes, business requirements and UAT methodologies.
Good knowledge of MS Office (Excel, PowerPoint & Visio)
Ability to integrate quickly in a new team, with senior stakeholders.

Your role

Analyse existing processes & systems (as-is): Be able to assess the Business Operating Model and its integration with IT. Asses how the BOM meets the current needs of the organization and IT by looking at factors like costs, efficiency, ease of use, speed, customer experience, regulatory obligations, etc.
Write & design process maps: documenting 'As Is' and 'To Be' processes and delivering process flows.
Documentation writing: create the necessary documentation in the assessment and formalize all changes (business requirements).
Stakeholder management: facilitate discussion to gather confirmation on requirements/ use cases/scenarios between many different and large stakeholders.
Target Operating Model: Assist in the development and/or implementation of the TOM.
Design new (to-be) process & systems: in close interaction with all involved departments, the business analyst can draft the processes for the future of the company.
Create plan for change: identify the most effective way of implementing changes throughout the organization.
Prepare the organization for change: assess the readiness of the organization to change & provide guidance to ensure a smooth transition
Be able to troubleshoot incidents