IT Service Delivery Manager

The Contraste Europe Group builds strong relations with its clients. It offers a range of IT services such as: Advisory, Solutions, Applications and Infrastructure. The Group’s sector focus is with finance, utilities, public institutions and non-commercial organisations. We are operating on three countries located in Belgium, Luxemburg and France.

For one of our major clients in the financial sector, we are looking for an IT Service Delivery Manager.

Category

Infrastructure Services

Function

Service Delivery Manager

Language(s)

French and English

Reference

210219/0214

Location

Brussels

Your role

• As IT Service Delivery Manager, you will join the current transversal team leading the Infrastructure and Production IT operations which covers incident management, change management, life cycle management and service provider management.
• Key task is to ensure that the various support teams, internal or external, are delivering expected outcomes according to SLAs.
• Service provider management will target providers, internal or external to the group, related to central IT scope (i.e. excluding end users services).
• Deliverables: proper management of the incidents, changes, life cycle reports and service provider relationship using the company processes and tools

Your profile

• Technical Prerequisite
o Technical knowledge of the IT landscape, especially in the infrastructure domain (servers, storage, network, applications)
o ITSM tools practitioner
o ITIL certification
o 5 to 10 years of experiences

• Technical skills
o Autonomous & flexible
o Structured approach and follow-up
o Sustain business pressure
o Used to incident, change, life cycle, service provider management
o Very good communication skills (oral and written)
o At least 5 years in IT operations is a plus
o Experience as IT Manager or Change manager will be an asset
o Prior experience in a technical operations (Infra engineer, network, application) position will be an asset
o Experience using ServiceNow is an asset

• Language and comment
o Working hours will include out of business hours during the week and the weekend
o You are fluent in English and French

We offer

• A challenging position in a fast growing company with an international presence.
• A stimulating working environment with a really good team spirit maintained by lots of internal events (teambuilding, ...).
• A dynamic culture focused on personal development.
• A wide range of training and career development opportunities.