Service Delivery Coordinator

The Contraste Europe Group builds strong relations with its clients. It offers a range of IT services such as: Advisory, Solutions, Applications and Infrastructure. The Group’s sector focus is with finance, utilities, public institutions and non-commercial organisations. We are operating on three countries located in Belgium, Luxemburg and France.

For one of our major clients in the Energy sector, we are looking for a Service Delivery Coordinator.

Category

Advisory Services

Function

Service Delivery Manager

Language(s)

Dutch, French, English

Reference

210216/0204

Location

Brussels

Your role

• You support the service delivery manager as a more technical coordinator.
• You actively contribute to migration and service transition projects.
• You facilitate releases and follow-up on incidents and changes. You monitor and report the performance of the service levels and in case of crisis you are responsible for the communication, facilitation and coordination.
• You will contribute to the management of the internal database systems to accurately reflect service, system and vendor records.
• You will coordinate functional interactions to support implementations of projects.
• You will need to acquire a comprehensive understanding of the product and service offerings.
• Effective candidates must be willing to take initiative and learn continuously with minimal direction.
• You will create knowledge documentation for support cadences to establish managed services.
• You will work on innovative ways to streamline templates, processes, and tools

Your profile

• Good level of English, good knowledge of one of the national languages
• Good written and verbal communication skills
• Well organised with a methodical approach to work
• Ability to prioritise workload in order to meet targets
• Proven experience of working within a team but with the ability to work independently

We offer

• A challenging position in a fast growing company with an international presence.
• A stimulating working environment with a really good team spirit maintained by lots of internal events (teambuilding, ...).
• A dynamic culture focused on personal development.
• A wide range of training and career development opportunities.