Technical Support Specialist

The Contraste Europe Group builds strong relations with its clients. It offers a range of IT services such as: Advisory, Solutions, Applications and Infrastructure. The Group’s sector focus is with finance, utilities, public institutions and non-commercial organisations. We are operating on three countries located in Belgium, Luxemburg and France.

For one of our major clients in the financial sector, we are looking for a Technical Support Specialist.

Category

Infrastructure Services

Function

Technical Support

Language(s)

French, Dutch, English

Reference

200109/0030

Location

Brussels

We offer

• A challenging position in a fast growing company with an international presence.
• A stimulating working environment with a really good team spirit maintained by lots of internal events (teambuilding, ...).
• A dynamic culture focused on personal development.
• A wide range of training and career development opportunities.

Your profile

• You have minimum 5 years of experience in supporting a Windows end-user environment, including application delivery
• You have experience with deployment of Win10 (OS / upgrade / ...)
• You have experience with third parties for workstation (SCOM / SCUP / TPM / Bios management / ...)
• You have advanced SCCM experience including baseline management and custom reporting
• You have an operational knowledge of App-V, Appsense, Powershell, MSI and other packaging/scripting technologies
• You have proven administrator experience in a Citrix environment
• You have a good knowledge of IT Security Principals and overall understanding of IT Service Management
• You have excellent problem-solving skills and are able to do in-depth troubleshooting of application issues (MSI technology, read and understand installation logfiles, …)
• You have sufficient knowledge of the common office applications to be able to deliver application support to end-users
• You keep on spotting opportunities for simplification and automation
• You have a customer oriented attitude with good communication skills both written and verbally
• You are proactive and you communicate transparently
• You are a team player. You strongly believe that being part of a team is a strength
• You are fluent in French/English or Dutch/English

Your role

• Maintain and monitor the infrastructure components
• Incident, request and problem management (2nd line support)
• Provide application support for our internal client base
• Deploy applications, debug and solve related problems on Citrix, physical and virtual workstations
• Manage patching for applications and operating systems on these platforms
• Report on application deployment progress and security baseline compliancy
• Apply standard operating procedures and actively contribute to continuously improve operational processes
• Be ready to be part of a watch duty rota