Our Service Management Competence Centre manages the methodologies used mostly for Service Level based engagements. The team includes the experienced managers who have set up and run many Service Desks, User Support or Service Transition projects.
Their task is to maintain the company's knowledge about Service Management. Among others, they maintain the standard templates we use in these projects, such as, for example, Service Level Agreements, Statements of Work, RACI matrices and Reporting.
The methods for organising Service Desks and meeting the agreed-upon Key Performance Indicators are constantly improved and tuned.
The Competence Centre maintains the training plans for all professionals involved in these services, and its members deliver themselves all Contraste-specific trainings.
Most members of this competence centres carry several certifications, such as ITIL (from Foundation to Master), CobIT and Prince2.
Our Competence Center “Business Analysis” is composed of highly-skilled and experienced consultants currently working in the top-tier of Belgian financial institutions. Our dedicated team is active in numerous domains such as Credits & Credit Risk, Securities, Financial Markets, Core banking, Payments, Life & Non-Life Insurance, Re-Insurance, IAM, HR Management, Group Insurance and Administration.
The team is composed of a large panel of professional such as Functional Analysts, Business Analysts, Project Manager or PMO. At Contrast Consulting, most of the consultants are furthermore equipped with at least one of the following certifications: Agile, Prince2 Project Management, BCS Business Analyst and ISTQB.Contrast.
With a large majority of internal consultants, we also cultivate a strong culture of in-house knowledge acquisition and development. Contrast Consulting professionals working within the financial services industry are ready to tackle all the challenges of a continuously evolving sector and are always seeking to provide their clients with a tailor-made approach for their specific business needs.
Developing software, whether for business applications or for more technical purposes, has proven to be a complex and demanding task. Making sure to deliver quality deliverables, meeting exactly the needs and expectations, and that prove to be robust, secure and scalable, requires a smart combination of skills, methods and supporting tools.
Our Software Development Competence Centre takes care of maintaining such combinations, keeping them state-of-the-art and in line with the industry’s evolution.
Whether a project is to be done in a waterfall approach, or in following the principles of Agile development, whether it is about source code management, automated build, testing, deployment, or any other aspect of the software development lifecycle, our Competence Centre advices our teams (or yours) on how to create the right support for the project to be successful.
Our competence center "digital experience" consists of highly qualified consultants involved in all stages of your digital project: strategic thinking, UX / UI design, development, digital processing, mobile experience, cross-media and transmediacommunication.
To do this, they use set of tools to:
- Measure and optimize the effectiveness of your digital presence
- Grow your audience (prospects and customers)
Ensure consistency of your through the different communication channels
Our team conducts constant monitoring of new digital market trends in order to always offer you the most innovative solutions in compliance with the specifics of your project.
All the center's members are formed to the following certifications : Google Analytics, Google AdWords, Scrum, Sitecore Rentic, Cassis, HubSpot and attend numerous conferences and exhibitions.
Knowledge is power. Especially in ICT-consultancy. At Contrast Consulting we organize a range of internal trainings linked to a certification program to keep our consultants fit and ready for duty. In our training portfolio, we hold a blend of testing skills, requirement engineering and project management principles as the basic ingredients for our cross-skilled test consultants
The Internal Training Program entails ISTQB Foundation, IREB Foundation, Scrum Foundation, Scrum Master, Scrum Product Owner, Prince 2 Foundation.
Managing IT projects is a specific discipline, essential to carrying these out successfully. Over the years and throughout experiences, Contraste has developed a pragmatic approach of project management.
Originally based on Project Management Body of Knowledge (PMBOK) and Prince2 , this approach is continuously evolving to better serve the needs of our clients, and to integrate developments in the fields of best practice in our industry.
Our Project Management Competence Centre takes care of this evolution. Focus is placed on transparency, continuous and direct dialogue among actors, and overall, on a continuous validation effort in order to ensure that the project remains in line with the stakeholders’ goals and expectations.
The members of this Competence Centre keep a high degree of education and certification, among others PMP, Prince2 and Scrum Master.