Supports Services

A single point of contact for support services for your information system

A single point of contact for support services for your information system.

What challenges is your company facing in managing support and maintenance services?

24/7 Support

24/7 Support

  • Guaranteeing an appropriate response time to users regardless of the time when an incident occurs.
  • Optimising the operation of my information system, without which I cannot develop my activities.
Offering global, centralised support for all my suppliers

Offering global, centralised support for all my suppliers

  • Having a single point of contact and control for all of my applications and my suppliers.
  • Coordinating delivery, integration and interoperability via multiple services and suppliers.
Providing support to my franchisees or agencies

Providing support to my franchisees or agencies

  • Developing my network of agencies or franchisees without decoupling the activities of my IT department.
  • Being able to propose a high-quality, responsive service to my partners.
Relieving my teams of infrastructure management tasks

Relieving my teams of infrastructure management tasks

  • Allowing my teams to focus on developing business applications, which requires specific knowledge.
  • Ensuring a rapid response time with regard to problems relating to servers, operating system, network, etc.
Managing changes and upgrades

Managing changes and upgrades

  • Anticipating the impact of any change on the performance and level of service of my applications.
  • Guaranteeing fluidity and security in the transition to new versions.
Guaranteeing the level of quality of services

Guaranteeing the level of quality of services

  • Having indicators to ensure compliance with contractual levels of service and optimising them.
  • Taking account of events that have an impact on service level agreements throughout their lifecycle.

Do you have challenges ? We have solutions.

The Amsit team supports you in putting in place efficient support services.