5 Key Highlights from the Gartner Symposium 2023

gartner symposium 2023

Two members of our team were delighted to take part in the prestigious Gartner IT Symposium. The event in Barcelona brought together over 7,000 CIOs and IT managers from a wide range of regions and industries.   

As every year, it was another deep dive into the technology and trends that are actively shaping the future of IT and business.   

The Gartner Symposium featured more than 100 Gartner experts and over 200 research-led sessions. Topics included cybersecurity, customer experience, data analytics, executive leadership and the transformative impact of generative AI on every industry and job role.   

This year's symposium put an even stronger spotlight on the advances and contributions of AI across all industries. It's an exciting topic. What's more, our team's attention was also drawn to the sessions devoted to technological innovation in the banking sector, to discover promising strategies for our customers.  

Generally speaking, 5 trends for 2024 identified by Gartner caught our attention as part of our activities.  


1. Generative AI democratised  

It's a bit like THE media topic of the moment, but it's high on the agenda for many of our customers. Crucial questions are being asked about compliance and the integration of AI into existing applications.   

Organisations need to navigate these challenges carefully, developing rigorous standards and protocols to ensure that AI integrates seamlessly, while respecting the ethical and legal norms that govern our ever-changing society.   


2. AI-assisted development  

Advances in artificial intelligence promise an imminent transformation of the software development landscape. These advances facilitate the design, coding and testing of applications, heralding a likely improvement in developer productivity.   

This will undoubtedly relieve them of the routine aspects of coding, enabling them to concentrate their efforts on strategic activities and add significant value to their projects. In this context, it will also be a question of drafting the best 'messages' to obtain good results from AI.  

AI will also be very useful when migrating existing applications. It will take over a large part of the work, making these migrations from old, risky technologies less costly.  


3. The "augmented" employee  

In the future, employees will increasingly benefit from the assistance of IT solutions to increase their efficiency at work. Some even claim that it will no longer be necessary to undergo training to start work, as the augmented employee will obtain all the necessary knowledge thanks to the tools. Our new document generation solution is an excellent example of how workflow automates various roles and tasks in the creation of offers or contracts.  


4. Machine customers  

The idea of machines, also known as "custobots", acting as economic players is captivating. These machines have needs (battery replacement) and events that need to be processed at the right time, just as we do for our customers. According to Gartner forecasts, by 2028, up to 15 billion connected products could play the role of customers. This opens the door to a potential new revenue stream and marks a fundamental shift in the way businesses can think about customer engagement.  


5. Sustainable technology  

We heard a lot about ESG again at the Gartner Symposium. For our customers, this aspect is becoming increasingly important. At Contraste Europe, we therefore aim to provide ever more sustainable technologies that will help our customers improve their sustainability score. For example, with our partner Denodo, publisher of a leading data virtualisation solution, we can reduce processor and memory usage.