5 take-aways from our team at Gartner Symposium


Last month two members of our team joined their customers’ CIOs at the Gartner IT Symposium in Barcelona. They attended many seminars whose objective was to present the main IT trends for 2023. 

Here we share 5 topics - 5 trends for 2023 - that made a strong impression on them. 

  1. Sustainable IT 

You don't need to be told; sustainability has become a priority for companies from all sectors. During the symposium, it was certainly the topic that ran through all the others. Two main areas were discussed:  

  • ESG (Environmental, social, and corporate governance) 

  • DEI (diversity, equity and inclusion) 

Gartner predicts that IT will become increasingly sustainable with actions focused on both energy and material efficiency but also sustainability supported by traceability, analytics and AI.  

Furthermore, it becomes obvious to set up an employee centric approach, to realizing diversity and inclusion outcomes, concentrating on what is relevant to their unique employee base and promoting employee ownership. To ensure enduring and consistent outcomes, you must integrate initiatives into existing processes.   

  1. Digital immunity 

Digital Immunity is a software development approach that you will hear more and more... It seems that the time for a project-centered approach is well and truly over in favour of a greater focus on four elements: 

  • Application Security 
  • High performance 
  • Positive customer experience 
  • High commercial value 

It also means really entering a culture of continuous improvement. To achieve these objectives of quality and customer satisfaction, Digital Immunity combines software design, development, automation, operations, and analytics.  

  1. Superapps  

We have learned that the phenomenon of superapps will continue to grow. Companies are increasingly interested in integrating this type of platforms that combines the functionality of several applications and services in a single ecosystem. This immediately made us think of the current success of Microsoft Teams. 

By 2027, Gartner predicts that more than 50% of the world's population will be using multiple superapps daily

  1. TRiSM  

AI is a powerful, diverse tool that is used to solve countless problems in the world today. Gartner reports that many organisations are not well prepared to manage the risks associated with AI. Studies has shown that organisations need to implement new measures to ensure reliability, security and data protection.  

That is why AI “TRiSM” - AI Trust, Risk and Security Management - is important!  

In the words of Gartner, AI TRiSM “ensures AI model governance, trustworthiness, fairness, reliability, efficacy, security and data protection. This includes solutions and techniques for model interpretability and explainability, AI data protection, model operations, and adversarial attack resistance.” 

That subject really catches our interest because many of our customers - in Insurance and banks in particular - use AI algorithms for example to measure risk profiles or select assets for people. 

  1. Metaverse 

This is a topic that is known to all and which unsurprisingly was addressed in the opening speech of the symposium. According to Gartner, the Metaverse is promising even if it may never become mainstream. 

We have retained that it is not necessary to have special glasses to go into the Metaverse. That’s only what is often showcased in the press. Using a bot to answer questions at the helpdesk is an implementation of a digital human, just like your phone that listens to you and pops up a message that Siri can help you with your question, is also the Metaverse. 

Gartner defines a metaverse as “a shared virtual 3D collective space created by the convergence of physical and digital reality augmented virtually”. By 2027, Gartner predicts that more than 40% of the world's large organisations will use a combination of Web3, augmented reality, cloud and digital twin projects to increase their revenues.